The moment you start having issues with your processes, you will know. You will notice many different signs that things are not working in your favor. For example, you lose a customer or even take a big loss in your business. Your employees and customers aren’t happy. Things are moving frustratingly slow.
With the help of an experienced business management consulting, you will notice that you have an ineffective business process the moment you start seeing such pointers.
But then again, you should know that the situation can’t just get to be that bad overnight. It is usually a gradual deterioration process. But in some cases, maybe things were never really that good, to begin with.
Even so, if you want to protect your business and its processes, then you need to be on the lookout for these signs. And immediately you pick any of them up, start planning how to fix it before things get bad for you.
1. Email overload
Every business struggle with its emails. But then again, it is also important to note that poor processes can also generate a lot of emails. The main reason for this is that most businesses usually use some kind of software to run the business. Basically, this means that a tracking company will obviously have tracking software. Whereas a billing company is going to have billing software application. So, in the event that something is missing or is wrong, the software may not be able to proceed with its processes. Meaning that a few processes can cause a large pile of workload which can cause your business a lot of unnecessary problems.
2. Spreadsheet mania
It’s not uncommon for an employee or employer to form the habit of tracking his/her work on a spreadsheet. In fact, many people now use spreadsheets to track their work. The main reason for this is that people will always feel some sense of lack of control the moment they can’t keep track of the important things that they need to be on top of. Sometimes the work and data might be too much that you can’t really memorize it all. If your people use a lot of spreadsheets, then that could be the problem with the processes as well.
3. Paper process documentation
There comes a time when you eventually have to formalize your processes. And you may choose to store your business processes on hard paper copies. But then again, you also need to know that papers are not the best mediums for recording processes. Your business process will always change. But what is on the piece of paper will remain the same. This will leave you with multiple business process documentation that you can’t keep track of.
4. Process variation
Different people in different places of work can use different processes all to try and achieve the same task. And for the most part, it usually works. But that should also set an alarm in your mind. This simply means that your business has no one agreed on common process. And this can lead to varied results as well from the employees. Different processes will always deliver different results, no matter how similar the end products may be. Even the slightest variation in results can be costly.
5. Hand-off oscillations
This is when one person gives another person a task to perform. But this can also end up making a process cross a swim lane. Essentially, it means that the responsibility is shifting from one party to another. It may look simple, but it is more than that. As the sender has to pass on more than just the responsibility. All and any related information also need to be passed on. There would also be a shift in the overall time taken to finish the task, the processes used, etc. Everything may end up different from what was initially intended.